Return Policy

Return Policy

If you are not completely satisfied with your purchase for any reason, please review our return, refund, and exchange policies below for purchase. Products must be returned in new or gently used condition. On Naturals monitors return activity for abuse and reserves the right to limit returns or exchanges in all instances.

THIS POLICY IS EFFECTIVE FOR ALL PURCHASES MADE ON OR AFTER JANUARY 1st, 2020. Purchases purchases can be easily returned by mail. We regret that we are unable to refund your original and return shipping charges, unless the return was a result of our error. Please allow two weeks for your return to be processed. You will receive an email confirmation once your return has been processed. Your financial institution may take longer to reflect the transaction.


When you return your purchase to by mail and we receive your item within 30 days of the date of purchase, if you paid with a credit or debit card, you will receive a full refund to your credit or debit card for the purchase price of the item.


If we receive your item by mail within 31-60 days of purchase, you will receive a full refund, excluding original shipping charges, in the form of an online store credit for the item which may be redeemed at For more information on how to redeem your store credit, please go to member account on

Items purchased on ON Natural will not be refunded after 61 days of the date of purchase. Items shipped to ON Natural outside of the returns window, not in new or gently used condition, without a receipt, or not purchased at, may not be credited back or returned to you. is unable to offer exchanges by mail. Return Procedures


How to make a Return

  • Download, print and fill the Return Form and include the Return Form with your items. Include your name, e-mail address, and phone number so that we can contact you, if necessary.

  • Package your return item in the manufacturer's product box and original packaging (if available). Otherwise, pack your return in a well-padded envelope or box to prevent damage in transit.

  • Affix postage and mail your return via United States Postal Service.

  • You will receive an email confirmation when your return is processed.


Returns can be mailed to:

On Natural
12321 Wilkins Ave.

Rockville, MD 20852


It takes up to two weeks to process returns and credit your account or to issue an online store credit. Return shipments can be tracked here and we will notify you via e-mail once your return has been processed. Please note that your financial institution may take longer to reflect the transaction. If you have any questions about your return, please contact us.


International Returns

Please contact us via email for instructions at


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